Privacy Policy for MyCarMatter
(Operated by Accord Solutions Pte Ltd)

We collect personal data to provide you with our VEP application services. The types of personal data we may collect include:

- Personal Identification Information: Full name, contact details (email address, phone number), residential address, and identification numbers (e.g., NRIC, passport number).

- Vehicle Information: Vehicle registration number, make and model, and insurance details.

- Payment Information: Billing address and payment details necessary for processing transactions. - Communication Records: Records of your communications with us, including emails, phone calls, and messages.

We use your personal data for the following purposes:

- VEP Application Processing: To process and manage your VEP application, including the verification of your identity and vehicle information. - Customer Service: To respond to your inquiries, provide support, and manage your account.

- Payment Processing: To facilitate payment for our services, including the issuance of invoices and receipts.

- Communication: To send you service-related updates, including confirmation emails, status notifications, and reminders.

- Legal Compliance: To comply with applicable laws, regulations, and requests from government authorities.

- Marketing (Optional): With your consent, to send you promotional materials and updates on our products and services.

We may share your personal data with the following parties:

- Affiliates: We may share your information with our affiliate that provides motor insurance services, for the purpose of offering related services.

- Service Providers: Third-party service providers who assist us in processing VEP applications, payment processing, and customer support.

- Legal Requirements: Government authorities or law enforcement if required by law or to protect our legal rights.

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. We use secure methods of data transmission and storage, including encryption and access controls.

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

You have the right to:

- Access: Request a copy of the personal data we hold about you.

- Correction: Request corrections to your personal data if it is inaccurate or incomplete.

- Withdrawal of Consent: Withdraw your consent to the processing of your personal data at any time, where applicable.

- Deletion: Request the deletion of your personal data, subject to legal requirements.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" above.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

MyCarMatter
Operated by Accord Solutions Pte Ltd
48 Toh Guan Road East, #01-151 Enterprise Hub, Singapore 608586
Email: VEP@mycarmatter.sg
Phone: +65 82769573